Privacy Policy

We collect information necessary to fulfill garage door repair requests, dispatch local mobile response units, and provide accurate estimate quotes:

• Personal Contact Identification: Full name, cell phone number, email address, physical service address, and US Zip Code.
• Emergency & Service Request Data: Garage door failure descriptions (e.g., trapped vehicle, snapped springs, off-track door, opener motor failure) and requested arrival urgency.
• Property & Equipment Details: Garage door brand, size specifications, opener model details, and photographs supplied for pre-dispatch diagnosis.
• Automated Technical Data: IP address, browser type, operating system, geolocation data, referring URLs, and website interactions collected automatically via cookies.

Your data is strictly utilized for operational, safety, and dispatch purposes:

To fulfill your emergency service order, we share required contact and job location details exclusively with:

• Certified Mobile Technicians & Local Service Teams: Authorized field staff assigned to inspect, repair, or install your garage door.
• Secure Dispatch Systems: Encrypted software platforms used to manage emergency response scheduling and technician tracking.
• Payment Processors: PCI-DSS compliant payment gateways used to securely process credit card or electronic invoices.
• Legal Authorities: Compliance with subpoenas, court orders, or emergency law enforcement safety situations.

We employ strict technical, administrative, and physical security measures to safeguard your information against unauthorized access, loss, or alteration. All web transmissions are encrypted using 256-bit SSL (Secure Sockets Layer) technology.

By providing your cell phone number in dispatch forms or hotline calls, you consent to receive transactional text messages (SMS) regarding your dispatch ticket status, technician arrival notifications, and quote details.

Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message received.

Residents of California and other US states with consumer privacy regulations possess specific data rights:

• Right to Know & Access: You may request details regarding the personal information we have collected about you.
• Right to Deletion: You may request that we delete your stored personal data, subject to legal warranty retention exceptions.
• Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

Our website uses essential session cookies to analyze page performance, enhance site navigation speed, and remember form inputs. You can configure your browser to decline non-essential cookies.

If you have questions, privacy requests, or wish to update your records, please contact our legal compliance team: